Help centre
Questions, answered
Quick answers about orders, delivery, returns and sizing.
Orders & payment
How do I place an order?
Tap Add to bag on the piece you love, then go to your bag and Checkout. You can check out as a guest or sign in to save your details for next time.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. Cash on delivery is offered where available.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We can change or cancel an order until it has been dispatched.
Delivery
How long does delivery take?
Orders are packed within 1–2 working days. Delivery time depends on your location, so message us on WhatsApp with your PIN code and we will confirm your delivery date.
Is delivery free?
Yes. Delivery is free on every order, with no minimum order value.
How can I track my order?
You receive a tracking link by email once your order is dispatched. You can also check its status on the Track Your Order page or in My Account.
Returns & exchange
Can I return or exchange a piece?
No. All sales are final, so we do not accept returns or exchanges. Please check the photos, details and Size Guide before you order, or message us on WhatsApp for exact measurements. See our Returns & Exchange policy for details.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the piece and the packaging, and we will put it right at no cost to you.
Sizing & care
What does free size mean?
The party wear and indo-western pieces on our website are free size, cut with a relaxed, forgiving fit that suits most body types. Our readymade suits come in M, L, XL and XXL. Our Size Guide explains how to measure yourself, and we are happy to share exact garment measurements on WhatsApp.
How should I care for my pieces?
Each product page lists its fabric. As a rule, hand wash or dry clean embroidered and silk pieces, wash cotton separately in cold water, and dry in shade to keep colours bright.
